Trust and Safety Officer

Jakarta Selatan·Jakarta·IndonesiaOperations

Job Type
:  Contract
Job Industry
:  Consulting (IT, Science, Engineering and Technical)
Job Function
:  Customer Service
Experience
:  Staff / Junior Staff
Education
:  Bachelor Degree - S1
Description

Kitabisa.com is Indonesia's most popular fundraising and donation platform for social causes. Since 2013 we've facilitated more than 145.000 campaigns, collecting more than IDR 955bio donations from > 2,8mio community of #orangbaik.  

We are looking for a passionate and skilled individual to join our team as a Trust and Safety Officer.

Responsibilities:

  1. Work closely with internal or external parties to research, define and create acceptable policies to mitigate risk and maintain company safety.
  2. Identify trends, analyze behavior patterns, refine insights, and create rules to manage risk and detect fraud scam attempts.
  3. Manage complicated cross-functional problems or cases. 
  4. Define and track metrics to support the employee in keeping our platform safe. 
  5. Drive awareness and understanding of our company policies.
  6. Assist in the continued development and improvement within the Operations department.
  7. Site visit if required.
Requirements
  1. 2+ years' experience working in policy, enforcement or operations.
  2. Be computer literate including Microsoft Office programs (minimum word, excel and powerpoint).
  3. Ability to identify the root cause of issues, develop recommendations and implement solutions.
  4. Ability to influence key stakeholders and negotiate prioritization of policy changes.
  5. Experience working with a broad array of cross-functional stakeholders.
  6. Excellent analytical and problem-solving skills
  7. Must be comfortable working with sensitive and/or disturbing content
  8. Able to work well under pressure and meet tight deadlines.
  9. Experience with identifying trends and insights.
  10. Ability to manage multiple priorities within a fast-paced environment
  11. Results-oriented.
Benefits
  1. Private Insurance
  2. BPJS Kesehatan & Ketenagakerjaan
  3. Free Breakfast & Fruits every day
  4. Allowance for training, workshops, conferences & anything to keep you leveling up
Skills Requirements
communication skillanalytical thinkingattention to detail