Transaction Supervisor

Jakarta·Jakarta Selatan·IndonesiaFinance & Operations

Job Type
:  Full Time
Job Industry
:  Consulting (IT, Science, Engineering and Technical)
Job Function
:  Finance
:  Senior Staff/ Supervisor / Coordinator / Team Leader
:  Bachelor Degree - S1

Kitabisa is Indonesia's largest crowdfunding platform for personal and social causes. We are creating products to facilitate kindness and spread compassion to people around the world. So far we've facilitated over 17.000 campaigns with over IDR 490bio donations collected.

In this role, you will:

-Check & monitoring incoming transactions of all payment methods

-Handling complaint about transactions 

-Making sure the team members always standby to proceed all transaction and achieve the personal target 

-Identify & escalate bug issue to related Engineer/Product/Growth team 

-Collaborate with related Engineer/Product/Growth team, maintain existing project and involve in project improvement 

-Collaborate with Finance Team, for related financial report matter


-Minimum 1 year experience as payment/transaction supervisor 

-Customer Obsessed: Focused attitude for solving customer’s issues quickly and comprehensively 

-Have experience with Zendesk, Microsoft Office is a must 

-Willing to work at weekend or national holiday


-AIA Private Insurance 

-BPJS Kesehatan & Ketenagakerjaan

-Free Breakfast & Fruits everyday

-Allowance for training, workshops, conferences & anything to keep you leveling up

Skills Requirements
Problem SolvingAttention to DetailCustomer ExperiencePaymentTransactionZendeskMicrosoft Office