Transaction Specialist

Jakarta Selatan·Jakarta·IndonesiaFinance

Job Type
:  Contract
Job Industry
:  Consulting (IT, Science, Engineering and Technical)
Job Function
:  Finance
Experience
:  Staff / Junior Staff
Education
:  Bachelor Degree - S1
Description

Kitabisa.com is Indonesia's most popular fundraising and donation platform for social causes. Since 2013 we've facilitated more than 145.000 campaigns, collecting more than IDR 955bio donations from > 2,8mio community of #orangbaik.  

We are looking for a passionate and skilled individual to join our team as a Transaction Specialist.

In this role, you will:

  1. Check & monitoring incoming transactions of all payment methods
  2. Handling complaint about transactions 
  3. Identify & escalate bug issue to related Engineer/Product/Growth team 
  4. Collaborate with related Engineer/Product/Growth team, maintain the existing project and involve in project improvement 
  5. Collaborate with Finance Team, for related financial report matter
Requirements
  1. Minimum 1-year experience as payment/transaction in e-commerce.
  2. Customer Obsessed: Focused attitude for solving customer’s issues quickly and comprehensively 
  3. Have experience with Zendesk, Microsoft Office is a must 
  4. Willing to work at weekend or national holiday
  5. Available to join ASAP
Benefits
  1. Private Insurance 
  2. BPJS Kesehatan & Ketenagakerjaan
  3. Free Breakfast & Fruits every day
  4. Allowance for training, workshops, conferences & anything to keep you leveling up
Skills Requirements
zendeskpaymenttransaction