Kitabisa.com is Indonesia's most popular fundraising and donation platform for social causes. Since 2013 we've facilitated and collecting more than IDR 1 Trillion donations from >3mio community of #orangbaik.
We are looking for a passionate and skilled individual to join our team as a Head of Operations.
In this role, you will lead 30+ operations team members, consist of 3 functions: Customer Service, Trust & Safety
- Your mission is to ensure KB’s operations are delivering service excellence to both donors and campaigners.
- You will work directly with C-Level and Top Management of the Organization to improve Strategy, Policy, and Streamlining Process of Operations Team
- You are expected to always improve service quality of Customer Support & Campaign Support
- You are responsible to manage risk, trust and safety issues, as well as mitigate the potentials.
- Liaise with C-Level for OKR setting and fully responsible on the achievements