Head of Operations

Jakarta Selatan·DKI Jakarta·IndonesiaOperations

Job Type
:  Full Time
Job Industry
:  Information Technology and Services
Job Function
:  Management
Experience
:  Manager / Senior Manager / Department Head
Education
:  Bachelor Degree - S1
Description

Kitabisa.com is Indonesia's most popular fundraising and donation platform for social causes. Since 2013 we've facilitated and collecting more than IDR 1 Trillion donations from >3mio community of #orangbaik. 

We are looking for a passionate and skilled individual to join our team as a Head of Operations.

In this role, you will lead 30+ operations team members, consist of 3 functions: Customer Service, Trust & Safety

Job Description:

  1. Your mission is to ensure KB’s operations are delivering service excellence to both donors and campaigners.
  2. You will work directly with C-Level and Top Management of the Organization to improve Strategy, Policy, and Streamlining Process of Operations Team
  3. You are expected to always improve service quality of Customer Support & Campaign Support
  4. You are responsible to manage risk, trust and safety issues, as well as mitigate the potentials.
  5. Liaise with C-Level for OKR setting and fully responsible on the achievements
Requirements
  1. At least 2 years proven experience as Head/Manager of operations or equivalent position in tech company. Background from e-wallet, e-money, e-commerce or online crowdfunding will be an advantage.
  2. Strong leadership, deadline oriented, high curiosity and fast learner
  3. Working knowledge of data analysis and performance/ operations metrics
Benefits
  1. Private Insurance
  2. BPJS Kesehatan & Ketenagakerjaan
  3. Free Breakfast & Fruits every day
  4. Allowance for training, workshops, conferences & anything to keep you leveling up.
Skills Requirements
customer experienceoperationsoperations management