Customer Service Manager

Jakarta·DKI Jakarta·IndonesiaOpration

This Job Position already closed.

Job Type
:  Full Time
Job Industry
:  Consulting (IT, Science, Engineering and Technical)
Job Function
:  Customer Service
Experience
:  Manager / Senior Manager / Department Head
Salary
:  IDR 10.000.000 - 16.000.000
Education
:  Bachelor Degree - S1
Description

Are you looking for an opportunity to work in rapidly growing startup that does meaningful work? If so, come join us at Kitabisa.com ! Indonesia's most popular fundraising and donation platform for social causes. Since 2013 we've facilitated more than 7.000 campaigns, collecting IDR 180bio donations from >500k community of #orangbaik.

We are looking for people who love challenges, hungry to learn new things but most importantly want to provide great customer experience for our users. 

Responsibilities:

  • Setting and maintaining all customer service procedures and policies

  • Anticipating and resolving customer service issues

  • Maintaining a professional workspace and workflow

  • Developing standards and procedures

  • Evaluating agent and representative perform

  • Maintaining accurate records and files of documentation

  • Researching strategies to further improve the customer experience

  • Recruiting, hiring, and training new customer service agents

  • Recording, organizing, and filing customer interactions and profile/account changes

Requirements

Requirements:

  • Candidate must possess at least Bachelor's Degree in preferably Hospitality/Administration/Management/ Communications or equivalent.

  • At least 3 to 5 years of working experience as supervisor/ manager in the related field is required for this position.

  • Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience

  • Able to multitask, prioritize, and manage time efficiently

  • Encouraging to team and staff; able to mentor and lead

  • Focused on customer service

  • Customer focused for a positive customer experience and resolution

  • Fluent using Zendesk, Google Apps, WhatsApp for business

Benefits

Benefits:

-AIA Private Insurance 

-BPJS Kesehatan & Ketenagakerjaan

-Free Breakfast & Fruits everyday

-Allowance for training, workshops, conferences & anything to keep you leveling up

Skills Requirements
Fluent using ZendeskGoogle AppsWhatsApp for businessteam workcommunication skill