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Are you looking for an opportunity to work in rapidly growing startup that does meaningful work? If so, come join us at Kitabisa.com ! Indonesia's most popular fundraising and donation platform for social causes. Since 2013 we've facilitated more than 7.000 campaigns, collecting IDR 180bio donations from >500k community of #orangbaik.
We are looking for people who love challenges, hungry to learn new things but most importantly want to provide great customer experience for our users.
Setting and maintaining all customer service procedures and policies
Anticipating and resolving customer service issues
Maintaining a professional workspace and workflow
Developing standards and procedures
Evaluating agent and representative perform
Maintaining accurate records and files of documentation
Researching strategies to further improve the customer experience
Recruiting, hiring, and training new customer service agents
Recording, organizing, and filing customer interactions and profile/account changes
Candidate must possess at least Bachelor's Degree in preferably Hospitality/Administration/Management/ Communications or equivalent.
At least 3 to 5 years of working experience as supervisor/ manager in the related field is required for this position.
Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
Able to multitask, prioritize, and manage time efficiently
Encouraging to team and staff; able to mentor and lead
Focused on customer service
Customer focused for a positive customer experience and resolution
Fluent using Zendesk, Google Apps, WhatsApp for business
-AIA Private Insurance
-BPJS Kesehatan & Ketenagakerjaan
-Free Breakfast & Fruits everyday
-Allowance for training, workshops, conferences & anything to keep you leveling up