Kitabisa.com is Indonesia's most popular fundraising and donation platform for social causes. Since 2013 we've facilitated more than 145.000 campaigns, collecting more than IDR 955bio donations from > 2,8mio community of #orangbaik.
We are looking for a passionate and skilled individual to join our team as a Transaction Specialist.
In this role, you will:
- Check & monitoring incoming transactions of all payment methods
- Handling complaint about transactions
- Identify & escalate bug issue to related Engineer/Product/Growth team
- Collaborate with related Engineer/Product/Growth team, maintain the existing project and involve in project improvement
- Collaborate with Finance Team, for related financial report matter
- Minimum 1-year experience as payment/transaction in e-commerce.
- Customer Obsessed: Focused attitude for solving customer’s issues quickly and comprehensively
- Have experience with Zendesk, Microsoft Office is a must
- Willing to work at weekend or national holiday
- Available to join ASAP
- Private Insurance
- BPJS Kesehatan & Ketenagakerjaan
- Free Breakfast & Fruits every day
- Allowance for training, workshops, conferences & anything to keep you leveling up
Do you want to use your google account?