Customer Support (Social Media)
Kitabisa.com is Indonesia's most popular fundraising and donation platform for social causes. Since 2013 we've facilitated more than 14.000 campaigns, collecting IDR 400bio donations from >1mio community of #orangbaik.
We are looking for a passionate and skilled individual to join our team as Customer Support (Social Media).
- Handles inbound complaints from customer through social media
- Resolve customer concerns completely and accurately using available tools
- Resolve complaints from customer and provide suggestions
- Answer queries regarding verification, disbursement, requests, donations, etc.
- Provide timely and accurate responses to customer questions and requests.
- Acts as an ambassador to customers by providing exceptional customer service
- Has at least a bachelor’s degree in any field.
- Able to keep up with a highly dynamic and operational environment
- Willing to attend shifting schedules
- A fast learner and a proactive problem solver
- High attention to detail
- Outstanding communication skills
- Experience in handling direct customer service support is a plus
- Computer literacy
- Familiar with social media
- Have a professional, positive and enthusiastic behavior towards employees and customers.
- Having a spirit of service, willing to work in a team and have good behavior
- Able to control emotions well and think positively
- Pro-active and self-driven with a Doers attitude
- Willingness to learn
- AIA Insurance
- BPJS Kesehatan & Ketenagakerjaan
- Free Breakfast & Fruits every day
- Allowance for training, workshops, conferences & anything to keep you leveling up
Social mediacommunication skillattention to detail
Do you want to use your google account?